Preventative Maintenance for Boss Lasers

Keep your Boss Laser equipment running at peak performance with scheduled preventative maintenance from Boss Laser Field Service Engineers. PM plans are available for both CO2 and Fiber systems.

Preventative Maintenance Plans

Boss Laser PM plans are structured around 2 visits per year, typically at 6-month and 12-month intervals. Visits generally take 1 day. Customers may choose from:

1 Year Plan — 2 visits

2 Year Plan — 4 visits

3 Year Plan — 6 visits

Why Preventative Maintenance Matters

Preventative maintenance helps you:

Reduce unexpected downtime
Maintain machine performance
Catch wear and tear issues before they turn into larger repairs
Keep critical systems clean, adjusted, and operating as intended

WHAT'S INCLUDED

PM visits are performed by Boss Laser Field Service Engineers and include machine-specific inspection, cleaning, adjustment, and verification tasks based on the equipment type. Included PM services are detailed separately for CO2 and Fiber machines.

CO2 Preventative Maintenance

Typical CO2 PM service areas include:

Gantry
Cooling
Optics
Worktable
Belts
Exhaust System

VIEW CO2 PM DETAILS

Fiber Preventative Maintenance

Typical Fiber PM service areas include:

Mechanical & Motion Systems
Optical System
Pneumatics & Gas Delivery
Electrical & Safety Systems
Cooling System
General System Health
Air Compressor

VIEW FIBER PM DETAILS

WHAT'S NOT INCLUDED

The following are invoiced separately:

Replacement parts identified during the PM visit
Additional repair labor for excess service working hours
Additional repair labor for work outside of the PM visit scope defined in the agreement

Contract service and part orders are subject to the Boss Laser Terms and Conditions. Boss Laser is not liable for loss of use, downtime, or loss of revenue upon need for part orders.

Request a Preventative Maintenance Quote

Tell us your machine type, model, serial number, and equipment location to get started.

REQUEST INFORMATION

Boss Leads with Most Positive Customer Reviews

      EXCELLENT  
   Based on 1073 reviews 
    
 
 
 
   
 
 
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   Kylie Botes 
 1 days ago
 
 
 Trustindex verifies that the original source of the review is Google. I spoke to customer service Lauren, she was very knowledgeable and friendly
  
 
     Posted on Google  
   
   Jeff M 
 3 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Called BOSS with an issue that I couldn’t figure out on my own. I ended up getting the wrong part and had to return it. On my second help request, I got connected with Stephan. He had other things going on, but left me a voicemail as well as an email with some things to check in an attempt to diagnose my machine. I had already done a couple of the things that he suggested, but there was one that I did not check and that ended up being the problem! I was yelling in excitement. I live locally so I drove down to the Headquarters and when I got there, he already had the parts waiting for me at the front desk. Thanks, Stephan!!
  
 
     Posted on Google  
   
   larry jackson 
 3 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Very pleasant experience, friendly, helpful and efficient.
  
 
     Posted on Google  
   
   Justin Nollette 
 4 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Great service!!!  I was having several issues with my Boss Laser and was switched over to Robert.  Robert had quick response time with emails and over the phone.  I tried a few things emailed the results and recieved a phone call shortly after and the issue was resolved quickly.  Robert was great help in solving my laser issues.  GREAT SERVICE!!
  
 
     Posted on Google  
   
   Karin Cook 
 13 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Dillan helped out again! Seriously, he is so knowledgeable and patient. After the alignment issue, he was able to solve the main issue that involved setting the laser to the correct distance from the materials. He walked me through every step, and explained everything in detail. Every company should have techs like Dillan to support their clients. Thank you again, Boss Laser, for having the best tech support around!

2nd round and just as helpful! It has been awhile since I needed help on my machine, but Boss tech support was ready and willing! Dorian was my tech this time. He walked me through the steps and explained what I needed to do on the Boss Laser Engraver. He diagnosed a couple of issues that needed to be addressed quickly and efficiently. He also made sure I ordered the correct parts for replacement. He has a great personality and he's a great communicator!  Thanks, Dorian!

Up next, Stephen! He was EXTREMELY helpful. I am so pleased to be able to say that Stephen stayed with me trying to fix my LS 2440 issues every day for almost 2 weeks. He went above and beyond, and we went back and forth testing and retesting parts until we found the problem. Long hours and tons of emails finally got us to the heart of the issues. It all worked out thanks to Stephen.
  
 
     Posted on Google  
   
   Evan Llewelyn 
 17 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Alex Rivera was super helpful.
  
 
     Posted on Google  
   
   Chip Lobeck 
 17 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Juan at Boss Laser was so helpful and patient while walking me through troubleshooting steps to get our machine back up and running. He not only provided instructions, he even sent step by step videos that made everything so much easier. Thanks Juan!
  
 
     Posted on Google  
   
   Aaron Bernard 
 18 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Thank you for all of your help. I needed quick results for my department and I got them. Saved my semester. Cheers!
  
 
     Posted on Google  
   
   Jim Gau 
 18 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Always, always to notch customer service.  Robert in particular was helpful in diagnosing the problem with my chiller and getting the right part ordered.  Thanks Boss Laser!!  Keep up the excellent work.
  
 
     Posted on Google  
   
   Jakiebeth Ben 
 26 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Customer support went out of their way to help me.  We are glad that we went with Boss laser, the support staff are great.