Boss Laser

We have 2 Boss Lasers. Ms. Ashley is the best! The Demo department is second to none and the tech support is amazing. If you find a cheaper laser anywhere, remember, you get this army of incredible people to help you out. Our custom wood department at Captain Hawk Designs and Southern Trend Online are where we are because of them! Thank you so much!

Our technician, Leo, was very informative and patient with our team during the entire 8-hours of training. We had a team of about seven people. He explained everything thoroughly. We were able to take turns and laser different items. He demonstrated everything to us multiple times until we were all comfortable with the operation. He gave us excellent advice and techniques for the best results. He never made us feel like we had too many questions. Leo made our experience an excellent one!

I had a focusing issue I couldn’t resolve on my own. Janeille was so helpful and walked me through troubleshooting steps until we finally figured out the issue. It took a long time to resolve my issue, but she kept a great attitude when I asked stupid questions and was determined to make sure I was happy. Great customer service! I wish all companies were this determined to make sure their customers are happy.

Kevin has been extremely prompt and knowledgeable in helping us with our fiber laser. We are very satisfied with our dealings with them.

Ken is very helpful and knowledgeable. Made me understand laser machines better. Great customer service and support

We bought a Boss Laser in March and we have zero experience running any type of laser or cnc machine. Darrius was our field tech who absolutely nailed the training and has supported us after the fact when we have had questions or needed help. The field techs are much better than the sales techs who failed to inform us of so many things we needed to accept delivery and be prepared for install. Boss stepped up and gave us extra warranty and consumables for their sales team dropping the ball. We are super happy and impressed with everything this machine is doing to make our company stand out !!

Our experience with Boss Laser started out a little shaky, mainly because there was very little communication from our salesperson, so we did not have all the info we required when the machine arrived. However, we were able to get it unloaded and moved into our shop without any major issues. Darrius, the Technician sent to do the setup and training was amazing! He had the machine set up and cutting within 24 hours. The training went very smoothly. Darrius was extremely knowledgeable about the machine and its functions And had us cutting in no time. He has also been prompt in responding when we have had questions since the training. Overall we are very Happy with the FC 6012 Pro laser that we bought from Boss Laser. Thanks again Darrius!!

Boss Laser is a great company! My family and I recently visited the site in Sanford, FL for a laser demonstration, and the the service that was provided to us was topnotch to say the least. We could not be grateful enough for Ken Trenholm and Frank Cook spending time with us to cover so many aspects of their lasers. They took time with us for over 2 hours answering questions and engraving a design of our choice. It was so amazing to see the laser operate. We are very excited about potentially purchasing a laser from Boss and learning to utilize their amazing technology. If you are unsure about Boss, believe me, they are an outstanding company. Their commitment to customer service and happiness is second to none. I can’t be grateful enough for Boss’ time and effort!

I was assisted by Robert was excellent and friendly tech, very knowledgeable of the equipment and solved our problem; My evaluation to him is outstanding, Truly was excellent 100%. I think The Tech department seems overworked. However they have always been helpful and give a response on the same day of the request. I suggest to more field technician available for solve critical issue.