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Boss Leads with Most Positive Customer Reviews

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Justin Nollette profile picture
Justin Nollette
0 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Great service!!! I was having several issues with my Boss Laser and was switched over to Robert. Robert had quick response time with emails and over the phone. I tried a few things emailed the results and recieved a phone call shortly after and the issue was resolved quickly. Robert was great help in solving my laser issues. GREAT SERVICE!!
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Dakota Ellis profile picture
Dakota Ellis
1 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I had the absolute best experience with Robert from Boss Laser Tech Support. He spent an entire day on the phone with me, patiently troubleshooting my machine and helping me figure out exactly what was going on. His knowledge, professionalism, and dedication were outstanding. What impressed me most was that Robert followed through on everything he said he would do. He made the promised follow-up calls, stayed engaged throughout the entire process, and genuinely cared about getting my machine back up and running properly. It's rare to find that level of customer service and commitment these days. Robert did a fantastic job from start to finish, and I couldn't be more appreciative of his help. If you ever need technical support, I would highly recommend working with Robert. He is a true asset to Boss Laser and provided one of the best customer support experiences I've ever had.
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Karin Cook profile picture
Karin Cook
9 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Dillan helped out again! Seriously, he is so knowledgeable and patient. After the alignment issue, he was able to solve the main issue that involved setting the laser to the correct distance from the materials. He walked me through every step, and explained everything in detail. Every company should have techs like Dillan to support their clients. Thank you again, Boss Laser, for having the best tech support around! 2nd round and just as helpful! It has been awhile since I needed help on my machine, but Boss tech support was ready and willing! Dorian was my tech this time. He walked me through the steps and explained what I needed to do on the Boss Laser Engraver. He diagnosed a couple of issues that needed to be addressed quickly and efficiently. He also made sure I ordered the correct parts for replacement. He has a great personality and he's a great communicator! Thanks, Dorian! Up next, Stephen! He was EXTREMELY helpful. I am so pleased to be able to say that Stephen stayed with me trying to fix my LS 2440 issues every day for almost 2 weeks. He went above and beyond, and we went back and forth testing and retesting parts until we found the problem. Long hours and tons of emails finally got us to the heart of the issues. It all worked out thanks to Stephen.
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Evan Llewelyn profile picture
Evan Llewelyn
13 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Alex Rivera was super helpful.
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Chip Lobeck profile picture
Chip Lobeck
13 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Juan at Boss Laser was so helpful and patient while walking me through troubleshooting steps to get our machine back up and running. He not only provided instructions, he even sent step by step videos that made everything so much easier. Thanks Juan!
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Aaron Bernard profile picture
Aaron Bernard
14 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Thank you for all of your help. I needed quick results for my department and I got them. Saved my semester. Cheers!
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Jim Gau profile picture
Jim Gau
14 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Always, always to notch customer service. Robert in particular was helpful in diagnosing the problem with my chiller and getting the right part ordered. Thanks Boss Laser!! Keep up the excellent work.
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Jakiebeth Ben profile picture
Jakiebeth Ben
22 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Customer support went out of their way to help me. We are glad that we went with Boss laser, the support staff are great.
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CustomizeItToday profile picture
CustomizeItToday
22 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Robert was awesome once again in helping me with my laser! He has been so patient and thorough when it comes to an issue that I have had. He rocks!
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Charles Carter profile picture
Charles Carter
22 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I had the pleasure of working with Lauren Carter from Tech. She was very helpful and we worked on getting everything I needed to get our laser back up and running.

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