CUSTOMER SUPPORT
If you have questions about the client support Boss Laser extends with all its machinery, then the following should answer a lot of your questions…
Boss Laser offers technical support to its customers via email, phone, PC remote access, or even FaceTime. We are happy to help with issues regarding installation and setup, or if you are having trouble with the operation of your machine.
Tech: [email protected]
Sales: [email protected]
Phone: 407.878.0880
Support Hours
Boss Laser technical support is open Monday to Friday, 8:30am – 6:30pm & Saturday from 12:00pm – 4:00pm EST.
Support Procedure
All emails will be answered as soon as possible. Please be as descriptive as possible in your email. If you need to access a technician via. phone support, please call 407-878-0880 or toll free 888-652-1555. A receptionist will enter your information into our ticketing system. A qualified technician will then follow up in a timely manner to provide support.
The ticketing system will be open from 8:30am – 5:30 pm, Monday to Friday.
Support Duration
With the purchase of each Boss Laser unit the purchasing client is entitled to lifetime technical support. However, this support entitlement is non-transferable but can be purchased at a rate of $50/hr or unlimited support per year for $350.
Extent of our Support
Boss Laser will fully support the machines sold by Boss Laser and it’s affiliates. This includes all manufacturer’s parts. We will also have extensive expertise with following laser software programs: LightBURN, RD or LaserWorks, CYPCut, HYPCut, EngraveLab, PhotoGrav, and LaserCut 5.3. We also offer limited support for setting up macros and drivers for the following programs: CorelDraw, Adobe Illustrator, and AutoCad. In order to serve our clients most effectively Boss Laser is not responsible for training or support within the aforementioned programs.
Problem Solving
It is our commitment to fix all problems as quickly as possible after they are brought to our attention. If you have any questions about our support policies please contact us.
Onsite Training:
If you or your company prefers personal, onsite installation and training, we offer a full days training for $1,997 excluding travel costs. Our larger format lasers may include up to 3 days install and training service.