Fiber Preventative Maintenance

Scheduled service for Boss Fiber Lasers focuses on the components that support precision, machine health, and day-to-day reliability. PM visits are provided by Boss Laser Field Service Engineers.

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What’s Covered During a Visit

Boss Laser fiber preventative maintenance focuses on the service areas outlined in the agreement: Mechanical & Motion Systems, Optical System, Pneumatics & Gas Delivery, Electrical & Safety Systems, Cooling System, General System Health, and Air Compressor.

Z-axis limits are verified, hard limit travel on the X, Y, and Z axes is checked, and linear guides, ball screws, and motion rails are inspected for wear and proper lubrication. If applicable, the pallet change or shuttle table system is also checked for chain drive integrity, alignment, smooth travel, and sensor function.

The beam is centered using alignment tools, and test cuts are performed to confirm precision.

Air lines and the desiccant filter are checked as part of the PM visit.

O2 and N2 gas sensors are checked, low-limit alarms are verified, regulators and flowmeters are reviewed for consistency and accuracy, and gas lines are inspected for leaks or deterioration.

E-stops and interlocks are confirmed to be functioning, and electrical connections and cable management are inspected for wear or signs of arcing.

Service includes draining and replacing chiller water, replacing water and air filters in the chiller system, inspecting coolant lines and fittings, and verifying chiller setpoint temperatures and error alarms.

The visit includes a full dampener check with documented performance and maintenance suggestions, observation of the machine under operation for at least one full shift, and cleaning and inspection of internal and external fans, filters, and venting.

Boss EcoCUT Fiber Laser Cutting Copper

Why Fiber Laser Preventative Maintenance Matters

Fiber systems depend on reliable motion, accurate beam alignment, stable gas delivery, proper cooling, and functioning safety systems. Preventative maintenance helps identify wear, leaks, blockages, and performance issues before they create larger service problems.

This service is designed to help support:

  • Consistent machine performance
  • Precision cutting results
  • Cleaner system operation
  • Fewer avoidable interruptions

SERVICE NOTES

  • PM service is performed by Boss Laser Field Service Engineers.
  • Replacement parts identified during the visit are invoiced separately.
  • Additional repair labor outside the PM scope is invoiced separately.

Frequently Asked Questions

What does fiber preventative maintenance include?

Fiber PM includes service across the machine’s motion systems, optical system, gas delivery components, electrical and safety systems, cooling system, general system health, and air compressor.

Are replacement parts included?

No. Replacement parts identified during the PM visit are invoiced separately.

Is repair labor included if an issue is found?

Additional repair labor outside the defined PM scope is invoiced separately.

Who performs the service?

PM visits are performed by Boss Laser Field Service Engineers.

Request a Fiber Preventative Maintenance Quote

Tell us your machine model, serial number, and equipment location to get started. Covered equipment in the agreement is identified by model, serial number, and equipment location.

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Boss Leads with Most Positive Customer Reviews

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Karin Cook profile picture
Karin Cook
3 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Dillan helped out again! Seriously, he is so knowledgeable and patient. After the alignment issue, he was able to solve the main issue that involved setting the laser to the correct distance from the materials. He walked me through every step, and explained everything in detail. Every company should have techs like Dillan to support their clients. Thank you again, Boss Laser, for having the best tech support around! 2nd round and just as helpful! It has been awhile since I needed help on my machine, but Boss tech support was ready and willing! Dorian was my tech this time. He walked me through the steps and explained what I needed to do on the Boss Laser Engraver. He diagnosed a couple of issues that needed to be addressed quickly and efficiently. He also made sure I ordered the correct parts for replacement. He has a great personality and he's a great communicator! Thanks, Dorian! Up next, Stephen! He was EXTREMELY helpful. I am so pleased to be able to say that Stephen stayed with me trying to fix my LS 2440 issues every day for almost 2 weeks. He went above and beyond, and we went back and forth testing and retesting parts until we found the problem. Long hours and tons of emails finally got us to the heart of the issues. It all worked out thanks to Stephen.
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robert fleming profile picture
robert fleming
3 days ago
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Stephan was very patient and walked me through the process to correct my software difficulty with my 1420 machine. It took only a few minutes and I was up and running again. He is very knowledgeable and I recommend his service to all.
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Evan Llewelyn
7 days ago
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Alex Rivera was super helpful.
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Chip Lobeck profile picture
Chip Lobeck
7 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Juan at Boss Laser was so helpful and patient while walking me through troubleshooting steps to get our machine back up and running. He not only provided instructions, he even sent step by step videos that made everything so much easier. Thanks Juan!
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Aaron Bernard profile picture
Aaron Bernard
8 days ago
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Thank you for all of your help. I needed quick results for my department and I got them. Saved my semester. Cheers!
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Jim Gau profile picture
Jim Gau
8 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Always, always to notch customer service. Robert in particular was helpful in diagnosing the problem with my chiller and getting the right part ordered. Thanks Boss Laser!! Keep up the excellent work.
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Jakiebeth Ben profile picture
Jakiebeth Ben
16 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Customer support went out of their way to help me. We are glad that we went with Boss laser, the support staff are great.
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CustomizeItToday
16 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Robert was awesome once again in helping me with my laser! He has been so patient and thorough when it comes to an issue that I have had. He rocks!
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Charles Carter profile picture
Charles Carter
16 days ago
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I had the pleasure of working with Lauren Carter from Tech. She was very helpful and we worked on getting everything I needed to get our laser back up and running.
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Dwayne “Dreamer” McKee
20 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Mrs Lauren from customer service was a joy to speak. I appreciate the recommendation she offered.

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