Boss leads with over 5000 Positive Customer Reviews

BEST IN CLASS US BASED CUSTOMER SUPPORT

Boss Laser not only makes some of the highest quality CO2 and fiber Lasers on the market, but we employ the most knowledgeable sales & support team ensuring you have a great experience before and after your purchase!

      EXCELLENT  
   Based on 1072 reviews 
    
 
 
 
   
 
 
      Posted on Google  
   
   Kylie Botes 
 2 days ago
 
 
 Trustindex verifies that the original source of the review is Google. I spoke to customer service Lauren, she was very knowledgeable and friendly
  
 
     Posted on Google  
   
   Jeff M 
 4 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Called BOSS with an issue that I couldn’t figure out on my own. I ended up getting the wrong part and had to return it. On my second help request, I got connected with Stephan. He had other things going on, but left me a voicemail as well as an email with some things to check in an attempt to diagnose my machine. I had already done a couple of the things that he suggested, but there was one that I did not check and that ended up being the problem! I was yelling in excitement. I live locally so I drove down to the Headquarters and when I got there, he already had the parts waiting for me at the front desk. Thanks, Stephan!!
  
 
     Posted on Google  
   
   Justin Nollette 
 5 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Great service!!!  I was having several issues with my Boss Laser and was switched over to Robert.  Robert had quick response time with emails and over the phone.  I tried a few things emailed the results and recieved a phone call shortly after and the issue was resolved quickly.  Robert was great help in solving my laser issues.  GREAT SERVICE!!
  
 
     Posted on Google  
   
   Karin Cook 
 14 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Dillan helped out again! Seriously, he is so knowledgeable and patient. After the alignment issue, he was able to solve the main issue that involved setting the laser to the correct distance from the materials. He walked me through every step, and explained everything in detail. Every company should have techs like Dillan to support their clients. Thank you again, Boss Laser, for having the best tech support around!

2nd round and just as helpful! It has been awhile since I needed help on my machine, but Boss tech support was ready and willing! Dorian was my tech this time. He walked me through the steps and explained what I needed to do on the Boss Laser Engraver. He diagnosed a couple of issues that needed to be addressed quickly and efficiently. He also made sure I ordered the correct parts for replacement. He has a great personality and he's a great communicator!  Thanks, Dorian!

Up next, Stephen! He was EXTREMELY helpful. I am so pleased to be able to say that Stephen stayed with me trying to fix my LS 2440 issues every day for almost 2 weeks. He went above and beyond, and we went back and forth testing and retesting parts until we found the problem. Long hours and tons of emails finally got us to the heart of the issues. It all worked out thanks to Stephen.
  
 
     Posted on Google  
   
   Evan Llewelyn 
 18 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Alex Rivera was super helpful.
  
 
     Posted on Google  
   
   Chip Lobeck 
 18 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Juan at Boss Laser was so helpful and patient while walking me through troubleshooting steps to get our machine back up and running. He not only provided instructions, he even sent step by step videos that made everything so much easier. Thanks Juan!
  
 
     Posted on Google  
   
   Aaron Bernard 
 19 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Thank you for all of your help. I needed quick results for my department and I got them. Saved my semester. Cheers!
  
 
     Posted on Google  
   
   Jim Gau 
 19 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Always, always to notch customer service.  Robert in particular was helpful in diagnosing the problem with my chiller and getting the right part ordered.  Thanks Boss Laser!!  Keep up the excellent work.
  
 
     Posted on Google  
   
   Jakiebeth Ben 
 27 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Customer support went out of their way to help me.  We are glad that we went with Boss laser, the support staff are great.
  
 
     Posted on Google  
   
   CustomizeItToday 
 27 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Robert was awesome once again in helping me with my laser! He has been so patient and thorough when it comes to an issue that I have had. He rocks!

Customer Spotlight

The Boss Laser Customer Spotlight is dedicated to showcasing the exceptional work and innovative projects of Boss Laser users. This space celebrates the creativity, skill, and achievements of the diverse Boss Laser community, highlighting how individuals and businesses utilize laser technology to transform ideas into reality. Featuring a range of applications from intricate artistry to industrial precision, the Customer Spotlight serves as a source of inspiration and a testament to the versatility of Boss Laser machines.

Customer Success Story: Barbie The Welder

Customer Success Story: Teen Challenge

Customer Success Story: Salt Pines

Customer Success Story: Island Laser

Customer Success Story: Moonshine Customs

Customer Success Story: Dugout Mugs

Customer Success Story: Arkansas Teachers

“

Great product and support. Very happy with the features and power you get for the price with Boss. Any tech issues are handled quickly, and setup of the machine is easy. This is our second machine from Boss.
- Customer, February 2025

“

We are a small manufacturing company, and I recently reached out to see if they could assist us with a challenge we were facing. When I arrived, their team graciously gave me a tour, showcasing their equipment and explaining their impressive capabilities. If you're in the market for a fiber laser to cut various materials, I highly recommend contacting them!
- Customer, January 2025

“

Smart technical support team. After a couple emails the technical support team diagnosed the problem and were able to get things back online. Boss Laser truly stand behind their products and machines. Thanks for creating such great equipment and especially the technical support team.
- Customer, September 2024

“

Our company purchased on of Boss Laser's "FC-6012 Elite Fiber Laser Cutting Machines" and it's exceeded expectations. Our tech support rep was timely, knowledgeable, engaging and thorough. It also really helped that he was bilingual and was able to provide the training in English and Spanish. Though the 2-day training session flew by we all left feeling relatively proficient in the basic operation of the machine for the fabrication of our materials.
- Customer, August 2024

“

We are delighted with our 2KW FC Accu Cut Fiber Laser and even more so with the support from Boss Laser. Their dedication to their customers is clear, and we highly recommend them to anyone in the market for a CNC Fiber Laser.
- Customer, March 2024

“

I think I love the tech support at Boss Laser as much as I love the laser itself! I have been struggling with several issues (alignment, sensors, leveling), and Dillan has guided me every step of the way with expertise, patience, and kindness. He spent almost an hour with me on the phone this afternoon and stayed with me until I had my machine up and running. Would give 10 stars if I could! THANK YOU!
- Customer, April 2025

“

After owning another brand of laser and finding customer service to be almost nonexistent, I bought a LS3655 from Boss. They are located in the U.S. and customers reported good service. Having a question concerning my laser, I called customer service and received a service call in return a short time later and found the service technician to be very knowledgeable and he diagnosed my issue and resolved it immediately.
- Customer, April 2025

“

Absolutely unreal! Best customer service I’ve ever had!!! I have several lasers and not one company has had a dedicated person or even anyone to talk to…EXCEPT Boss. I would consider selling my others to have only Boss! Wow!!
- Customer, May 2025

“

I recently had the pleasure of working with the BOSS 2KW AccuCut Fiber Laser, and I must say, it's an absolute game-changer in the realm of laser cutting technology. From its precision to its efficiency, this machine is a true marvel. Thanks to the comprehensive training, we were able to hit the ground running with the BOSS 2KW AccuCut, maximizing its capabilities from day one.
- Customer, July 2024