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Boss leads with over 5000 Positive Customer Reviews

BEST IN CLASS US BASED CUSTOMER SUPPORT

Boss Laser not only makes some of the highest quality CO2 and fiber Lasers on the market, but we employ the most knowledgeable sales & support team ensuring you have a great experience before and after your purchase!

      EXCELLENT  
   Based on 1073 reviews 
    
 
 
 
   
 
 
      Posted on Google  
   
   Keith Gulick 
 2 days ago
 
 
 Trustindex verifies that the original source of the review is Google. I have purchased two Boss Lasers and have been running them for years non stop and been tossing around the idea of buying a third, because they are great and just as important their customer service is outstanding, I have had the pleasure of working with Lauren on my most recent parts order and she was helpful, kind, and all around fantastic to work with. Thanks Lauren and the other people of Boss Laser!
  
 
     Posted on Google  
   
   Jakiebeth Ben 
 3 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Customer support went out of their way to help me.  We are glad that we went with Boss laser, the support staff are great.
  
 
     Posted on Google  
   
   CustomizeItToday 
 3 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Robert was awesome once again in helping me with my laser! He has been so patient and thorough when it comes to an issue that I have had. He rocks!
  
 
     Posted on Google  
   
   Charles Carter 
 3 days ago
 
 
 Trustindex verifies that the original source of the review is Google. I had the pleasure of working with Lauren Carter from Tech. She was very helpful and we worked on getting everything I needed to get our laser back up and running.
  
 
     Posted on Google  
   
   Dwayne “Dreamer” McKee 
 7 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Mrs Lauren from customer service was a joy to speak.  I  appreciate the recommendation she offered.
  
 
     Posted on Google  
   
   Jeff Gorwitz 
 8 days ago
 
 
 Trustindex verifies that the original source of the review is Google. BOSS Lasers really are the BOSS. Phenomenal customer service. Big shout out to Juan. You have no worries with a BOSS machine. They got you
  
 
     Posted on Google  
   
   Ladd Landgraf 
 8 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Have ran a BOSS laser for a couple years now for my business, The Practical Goat and have had a great experience. Started having an issue getting my laser to connect to my computer so I reached out, and Juan was awesome. He gave me some trouble shooting tips and it ended up being as simple as switching out a cable. Thanks guys, I can get back to work now!
  
 
     Posted on Google  
   
   Ron H 
 10 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Alex did a nice job explaining the system.  The only small thing was there wasn't any follow through from my initial sales contact. I asked for some specific details to discuss during the demo and Alex was unaware of them. Not his fault. He did come through, though. He sent me some videos that answered my concerns.
  
 
     Posted on Google  
   
   Jeremy Gosser 
 15 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Great service, solved the problem and got me the repair part in a couple days!
  
 
     Posted on Google  
   
   Jim Dyon 
 16 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Juan was very patient and very helpful and making sure I understood what was going on . Helped solve the problem. Great tech . Would ask for him again if I have questions. Greatly appreciate all his help.

Customer Spotlight

The Boss Laser Customer Spotlight is dedicated to showcasing the exceptional work and innovative projects of Boss Laser users. This space celebrates the creativity, skill, and achievements of the diverse Boss Laser community, highlighting how individuals and businesses utilize laser technology to transform ideas into reality. Featuring a range of applications from intricate artistry to industrial precision, the Customer Spotlight serves as a source of inspiration and a testament to the versatility of Boss Laser machines.

Customer Success Story: Barbie The Welder

Customer Success Story: Teen Challenge

Customer Success Story: Salt Pines

Customer Success Story: Island Laser

Customer Success Story: Moonshine Customs

Customer Success Story: Dugout Mugs

Customer Success Story: Arkansas Teachers

“

Great product and support. Very happy with the features and power you get for the price with Boss. Any tech issues are handled quickly, and setup of the machine is easy. This is our second machine from Boss.
- Customer, February 2025

“

We are a small manufacturing company, and I recently reached out to see if they could assist us with a challenge we were facing. When I arrived, their team graciously gave me a tour, showcasing their equipment and explaining their impressive capabilities. If you're in the market for a fiber laser to cut various materials, I highly recommend contacting them!
- Customer, January 2025

“

Smart technical support team. After a couple emails the technical support team diagnosed the problem and were able to get things back online. Boss Laser truly stand behind their products and machines. Thanks for creating such great equipment and especially the technical support team.
- Customer, September 2024

“

Our company purchased on of Boss Laser's "FC-6012 Elite Fiber Laser Cutting Machines" and it's exceeded expectations. Our tech support rep was timely, knowledgeable, engaging and thorough. It also really helped that he was bilingual and was able to provide the training in English and Spanish. Though the 2-day training session flew by we all left feeling relatively proficient in the basic operation of the machine for the fabrication of our materials.
- Customer, August 2024

“

We are delighted with our 2KW FC Accu Cut Fiber Laser and even more so with the support from Boss Laser. Their dedication to their customers is clear, and we highly recommend them to anyone in the market for a CNC Fiber Laser.
- Customer, March 2024

“

I think I love the tech support at Boss Laser as much as I love the laser itself! I have been struggling with several issues (alignment, sensors, leveling), and Dillan has guided me every step of the way with expertise, patience, and kindness. He spent almost an hour with me on the phone this afternoon and stayed with me until I had my machine up and running. Would give 10 stars if I could! THANK YOU!
- Customer, April 2025

“

After owning another brand of laser and finding customer service to be almost nonexistent, I bought a LS3655 from Boss. They are located in the U.S. and customers reported good service. Having a question concerning my laser, I called customer service and received a service call in return a short time later and found the service technician to be very knowledgeable and he diagnosed my issue and resolved it immediately.
- Customer, April 2025

“

Absolutely unreal! Best customer service I’ve ever had!!! I have several lasers and not one company has had a dedicated person or even anyone to talk to…EXCEPT Boss. I would consider selling my others to have only Boss! Wow!!
- Customer, May 2025

“

I recently had the pleasure of working with the BOSS 2KW AccuCut Fiber Laser, and I must say, it's an absolute game-changer in the realm of laser cutting technology. From its precision to its efficiency, this machine is a true marvel. Thanks to the comprehensive training, we were able to hit the ground running with the BOSS 2KW AccuCut, maximizing its capabilities from day one.
- Customer, July 2024