Boss leads with over 5000 Positive Customer Reviews

BEST IN CLASS US BASED CUSTOMER SUPPORT

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Miguel Suarez profile picture
Miguel Suarez
0 days ago
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Cian was very helpful with my technical issues, and parts order. 10/10 would recommend
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Kenstubeofstuff
1 days ago
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Knowledgeable and succinct!
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Rusty Fordshackle profile picture
Rusty Fordshackle
2 days ago
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Currently working with Juan at customer service to deal with an issue our laser is having, he has been extremely helpful and while we are still chipping away at troubleshooting I am very grateful that Boss has people like Juan working for them. Absolutely would recommend Boss lasers
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Hugo Wu profile picture
Hugo Wu
3 days ago
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Cian provided helpful support
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Jay Meissner profile picture
Jay Meissner
3 days ago
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I’m setting up a boss laser HP 3655 and I don’t have any manuals on it so I got a hold of the helpline and they have absolutely killed it. Specifically the person helping me has been just outstanding .
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GameScape 3D profile picture
GameScape 3D
7 days ago
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Very helpful, figured out the issue immediately!
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Nick Chalifoux profile picture
Nick Chalifoux
9 days ago
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Great support! fast response and good recommendations to our issues.
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John mcCarthy profile picture
John mcCarthy
10 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Have no complaints on what I can laser cut on our LS1630 machine. Give Boss props on their continued help to expand our capabilities.
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victor ceron profile picture
victor ceron
14 days ago
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Robert was great help!
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Stephen Shimatzki profile picture
Stephen Shimatzki
17 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Today I spoke with Lauren Carter when I called the sales department. I had questions about what I needed; she got them answered quickly and put together the list of items I requested. I was also glad that, as a salesperson, she didn’t blow smoke or act like she knew everything. She was comfortable checking with tech support instead of just pushing a sale. That’s what I need most: someone who treats the relationship as a partnership, not just a wallet. As I need more parts, I’ll keep trusting BOSS Laser and Lauren Carter in sales instead of grabbing the overnight “quick fix” from the brown smiley-box mega corp.

Customer Spotlight

The Boss Laser Customer Spotlight is dedicated to showcasing the exceptional work and innovative projects of Boss Laser users. This space celebrates the creativity, skill, and achievements of the diverse Boss Laser community, highlighting how individuals and businesses utilize laser technology to transform ideas into reality. Featuring a range of applications from intricate artistry to industrial precision, the Customer Spotlight serves as a source of inspiration and a testament to the versatility of Boss Laser machines.

Customer Success Story: Barbie The Welder
Customer Success Story: Teen Challenge
Customer Success Story: Salt Pines
Customer Success Story: Island Laser
Customer Success Story: Moonshine Customs
Customer Success Story: Dugout Mugs
Customer Success Story: Arkansas Teachers

Great product and support. Very happy with the features and power you get for the price with Boss. Any tech issues are handled quickly, and setup of the machine is easy. This is our second machine from Boss.

- Customer, February 2025

We are a small manufacturing company, and I recently reached out to see if they could assist us with a challenge we were facing. When I arrived, their team graciously gave me a tour, showcasing their equipment and explaining their impressive capabilities. If you're in the market for a fiber laser to cut various materials, I highly recommend contacting them!

- Customer, January 2025

Smart technical support team. After a couple emails the technical support team diagnosed the problem and were able to get things back online. Boss Laser truly stand behind their products and machines. Thanks for creating such great equipment and especially the technical support team.

- Customer, September 2024

Our company purchased on of Boss Laser's "FC-6012 Elite Fiber Laser Cutting Machines" and it's exceeded expectations. Our tech support rep was timely, knowledgeable, engaging and thorough. It also really helped that he was bilingual and was able to provide the training in English and Spanish. Though the 2-day training session flew by we all left feeling relatively proficient in the basic operation of the machine for the fabrication of our materials.

- Customer, August 2024

We are delighted with our 2KW FC Accu Cut Fiber Laser and even more so with the support from Boss Laser. Their dedication to their customers is clear, and we highly recommend them to anyone in the market for a CNC Fiber Laser.

- Customer, March 2024

I think I love the tech support at Boss Laser as much as I love the laser itself! I have been struggling with several issues (alignment, sensors, leveling), and Dillan has guided me every step of the way with expertise, patience, and kindness. He spent almost an hour with me on the phone this afternoon and stayed with me until I had my machine up and running. Would give 10 stars if I could! THANK YOU!

- Customer, April 2025

After owning another brand of laser and finding customer service to be almost nonexistent, I bought a LS3655 from Boss. They are located in the U.S. and customers reported good service. Having a question concerning my laser, I called customer service and received a service call in return a short time later and found the service technician to be very knowledgeable and he diagnosed my issue and resolved it immediately.

- Customer, April 2025

Absolutely unreal! Best customer service I’ve ever had!!! I have several lasers and not one company has had a dedicated person or even anyone to talk to…EXCEPT Boss. I would consider selling my others to have only Boss! Wow!!

- Customer, May 2025

I recently had the pleasure of working with the BOSS 2KW AccuCut Fiber Laser, and I must say, it's an absolute game-changer in the realm of laser cutting technology. From its precision to its efficiency, this machine is a true marvel. Thanks to the comprehensive training, we were able to hit the ground running with the BOSS 2KW AccuCut, maximizing its capabilities from day one.

- Customer, July 2024

Excellent machines and support! We love our CO2 laser from them, and will upgrade our fiber laser to a Boss!

- Customer, June 2025

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