LS-1416 Example

$100.00

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Materials

WARRANTY

 

30 DAY-MONEY BACK GUARANTEE


Any feelings of skepticism you might have about investing in a new laser machine is completely normal! This is why BOSS LASER makes every effort to absorb as much risk as possible so you’re free to make a good decision. We want to make it easy for you to prove that our laser systems are quality machines backed by quality support.

We want you as our customer to be 100% satisfied. BOSS LASER guarantees you a 30-Day Return window (beginning the date of receipt) to evaluate your purchase.

Within the thirty (30) days and for any reason you may exercise your right to return or exchange your purchase. A refund or exchange will be issued once machine has been returned and all items are accounted for. Returned items are subject to a Fifteen percent (15%) restocking fee. Due to custom modifications the FC series laser machines are subject to a twenty Five percent (25%) fee. Fume Extraction units are subject to a 25% restocking fee. Refunds can not be issued for leasing equipment due to leasing company terms. We can exchange, however.

For your convenience we advise you to keep and the original crate and packaging for possible return. Refunds exclude any shipping or handling costs for any reason. Any non-returned accessories will not be refunded. The shipping/handling fee orginally charged will be used as the basis for the non-refundable shipping fees. Please us call prior to return shipping for confirmation.

 

2 YEAR LIMITED WARRANTY


Beginning Dec 1, 2020 BOSS LASER warrants its products and parts against defects in materials or workmanship for two (2) years from the original date of receipt. This does not include the laser tube which is warrantied for one (1) year. Focal lenses are warranted for 30 days. During this period, BOSS LASER will repair or replace defective parts including ground shipping without charge to you (International shipping not included). On site repairs are available at a reasonable cost with consideration to traveling and tech time.

 

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Customer Reviews

EXCELLENT
549 reviews on
stephen hawkins
stephen hawkins
2022-07-28
We have 2 Boss Lasers. Ms. Ashley is the best! The Demo department is second to none and the tech support is amazing. If you find a cheaper laser anywhere, remember, you get this army of incredible people to help you out. Our custom wood department at Captain Hawk Designs and Southern Trend Online are where we are because of them! Thank you so much!
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Bobbi Waddle
Bobbi Waddle
2022-07-27
Our technician, Leo, was very informative and patient with our team during the entire 8-hours of training. We had a team of about seven people. He explained everything thoroughly. We were able to take turns and laser different items. He demonstrated everything to us multiple times until we were all comfortable with the operation. He gave us excellent advice and techniques for the best results. He never made us feel like we had too many questions. Leo made our experience an excellent one!
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Scott Bowers
Scott Bowers
2022-07-27
I had a focusing issue I couldn't resolve on my own. Janeille was so helpful and walked me through troubleshooting steps until we finally figured out the issue. It took a long time to resolve my issue, but she kept a great attitude when I asked stupid questions and was determined to make sure I was happy. Great customer service! I wish all companies were this determined to make sure their customers are happy.
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Kraig Schlosser
Kraig Schlosser
2022-07-26
Kevin has been extremely prompt and knowledgeable in helping us with our fiber laser. We are very satisfied with our dealings with them.
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S Kohl
S Kohl
2022-07-17
Ken is very helpful and knowledgeable. Made me understand laser machines better. Great customer service and support
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Rusty Sours
Rusty Sours
2022-07-13
We bought a Boss Laser in March and we have zero experience running any type of laser or cnc machine. Darrius was our field tech who absolutely nailed the training and has supported us after the fact when we have had questions or needed help. The field techs are much better than the sales techs who failed to inform us of so many things we needed to accept delivery and be prepared for install. Boss stepped up and gave us extra warranty and consumables for their sales team dropping the ball. We are super happy and impressed with everything this machine is doing to make our company stand out !!
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Nelson Ross
Nelson Ross
2022-07-10
Our experience with Boss Laser started out a little shaky, mainly because there was very little communication from our salesperson, so we did not have all the info we required when the machine arrived. However, we were able to get it unloaded and moved into our shop without any major issues. Darrius, the Technician sent to do the setup and training was amazing! He had the machine set up and cutting within 24 hours. The training went very smoothly. Darrius was extremely knowledgeable about the machine and its functions And had us cutting in no time. He has also been prompt in responding when we have had questions since the training. Overall we are very Happy with the FC 6012 Pro laser that we bought from Boss Laser. Thanks again Darrius!!
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Tate Hanners
Tate Hanners
2022-06-21
Boss Laser is a great company! My family and I recently visited the site in Sanford, FL for a laser demonstration, and the the service that was provided to us was topnotch to say the least. We could not be grateful enough for Ken Trenholm and Frank Cook spending time with us to cover so many aspects of their lasers. They took time with us for over 2 hours answering questions and engraving a design of our choice. It was so amazing to see the laser operate. We are very excited about potentially purchasing a laser from Boss and learning to utilize their amazing technology. If you are unsure about Boss, believe me, they are an outstanding company. Their commitment to customer service and happiness is second to none. I can't be grateful enough for Boss' time and effort!
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Pedro Ojeda
Pedro Ojeda
2022-06-15
I was assisted by Robert was excellent and friendly tech, very knowledgeable of the equipment and solved our problem; My evaluation to him is outstanding, Truly was excellent 100%. I think The Tech department seems overworked. However they have always been helpful and give a response on the same day of the request. I suggest to more field technician available for solve critical issue.
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