Miss Elaine always goes above and beyond to make sure you are connected with the right person for your technical issues.
It has been my experience that in the few times I've needed to call Boss for help with my machine, they are extremely courteous and quick to help me work out the problem and provide parts if necessary to get my machine back in production. That's exactly what Elaine did for me on my recent call to Boss. She was 100% knowledgeable about my machine and was actually a lot of fun to talk to as we took care of business. 100% a New York girl too. Your awesome Elaine! Thank you.
I didn’t buy my laser brand new and I was still treated so good! Robert was so patient and had my problem solved quick! The only issue is it took a minute for boss to call me back but I’m unassuming it’s because they have lots of customers since their product is amazing!
Great experience working with a technician to solve an issue.
I wish I had a good reason to speak with Elaine the receptionist at Boss Laser, unfortunately when I do it's because of a problem, but her voice is always uplifting and cheerful even if my mood is dour. 15 stars to Elaine!
We were experiencing an issue with our rotary attachment for the LS1630 model laser. We eventually were able to get into contact with technical support, and Robert was great at helping us resolve our problem! After testing multiple fixes to no avail, Boss sent us out a product replacement that immediately solved the issue. Thanks to Robert and Boss Laser, we were able to get our business back up and running!
I have been using Bosslaser machines since 2017. In those past years I have rarely had any issues with the machine and when I did, bosslaser tech-support assisted me in the matter. Most of the time the issue was user error, but if a small part needed to be adjusted or replaced, someone on the tech-support team would walk me through everything to get it taken care of. Great products, great customer service
Great Company! Their machines are very good quality and the tech support has alway been a great help.